syarikat88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to syarikat88, an online casino and sports betting platform accessible at https://syarikat88.lat ("the Platform", "we", "us", or "our"). This Policy describes how syarikat88 collects, uses, discloses, and protects personal data provided by users ("you", "your") when you register, access, or use any part of our Platform, including live casino games, sports betting, online slots, and all related services.

By accessing or using syarikat88, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform.

This Policy is to be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of our overarching user agreement.

2. Who We Are

syarikat88 is an online gaming and sports betting platform operated for the Malaysian market. We serve players across Malaysia, including users from Kuala Lumpur, Penang, Johor Bahru, Ipoh, Petaling Jaya, Bangsar, and other regions nationwide. If you have any questions regarding how we handle your personal data, please contact us via live chat or the email address provided in Section 15 of this Policy.

3. What Personal Data We Collect

syarikat88 collects only the personal data that is necessary for us to provide our services, maintain account security, comply with applicable regulations, and deliver a high-quality user experience. The categories of personal data we may collect include:

3.1 Registration and Account Data

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• National identification number (MyKad / passport number)
• Email address
• Mobile phone number
• Residential address (including postcode, city, and state within Malaysia)
• Username and encrypted password

3.2 Financial and Transaction Data

• Bank account details (e.g. Maybank, CIMB, Public Bank account numbers used for deposits and withdrawals)
• E-wallet identifiers (e.g. Touch 'n Go eWallet, Boost, GrabPay, DuitNow)
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps
• FPX payment reference numbers

3.3 Identity Verification Data

• Copies of government-issued identification documents (e.g. MyKad front and back, passport bio-data page)
• Selfie or liveness check images, where required as part of our Know Your Customer (KYC) process

3.4 Technical and Device Data

• IP address and approximate geolocation derived from it
• Browser type, version, and operating system
• Device identifiers (where applicable for mobile access)
• Session logs and access timestamps

3.5 Gameplay and Behavioural Data

• Games played, wagers placed, and betting history
• Session duration and frequency of platform access
• Preferences, favourite games, and platform navigation patterns

3.6 Communications Data

• Records of your live chat conversations with our support team
• Email correspondence with syarikat88
• Feedback, complaints, or dispute records

4. How We Collect Your Data

syarikat88 collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in any promotion.
• Automatically — when you access and interact with the Platform, our systems automatically collect technical data such as your IP address, device type, browser information, and session logs via cookies and similar tracking technologies.
• From third-party payment processors — when you use supported Malaysian payment methods (e.g. FPX, DuitNow, Maybank2u), the payment gateway may share transaction confirmation data with us.
• From identity verification service providers — where we engage third-party KYC providers to assist with document verification, they may share verification outcomes and data extractions with us.
• From fraud prevention and AML screening services — we may receive data from third-party screening tools used to comply with anti-money laundering obligations.

5. How We Use Your Personal Data

syarikat88 uses your personal data for the following purposes:

5.1 Account Management and Service Delivery

To create and maintain your account, verify your identity, process deposits and withdrawals, and provide you with access to all games and betting services available on the Platform.

5.2 Legal and Regulatory Compliance

To fulfil our obligations under applicable Malaysian law and regulations, including anti-money laundering (AML) requirements, know your customer (KYC) procedures, and age verification (21+). We are required to retain certain records for compliance purposes.

5.3 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal activities that could harm you or other users of the Platform.

5.4 Customer Support

To respond to your enquiries, resolve disputes, process complaints, and generally provide you with the multilingual support that syarikat88 is known for across Malaysia.

5.5 Personalisation and User Experience

To personalise your experience on the Platform — for example, surfacing game recommendations, displaying relevant promotions, or remembering your language and display preferences.

5.6 Marketing Communications (with Consent)

Where you have given explicit consent, we may send you promotional messages about new games, bonuses, and events by email or push notification. You may withdraw this consent at any time by contacting our support team or updating your communication preferences in your account settings.

5.7 Responsible Gaming Monitoring

To monitor gameplay patterns and identify indicators of problem gambling. This data is used solely to trigger responsible gaming interventions — such as offering self-exclusion tools or deposit limits — for your benefit. Learn more on our Responsible Gaming page.

6. Legal Basis for Processing

Where Malaysian data protection law requires us to identify a legal basis for processing your personal data, we rely on one or more of the following:

• Consent — for marketing communications and any non-essential data processing where you have given us clear consent.
• Contractual necessity — for processing that is required to perform our contract with you (i.e. your use of syarikat88 services under the Terms & Conditions).
• Legal obligation — where processing is necessary to comply with a legal or regulatory requirement, such as AML, KYC, or tax reporting obligations.
• Legitimate interests — for security monitoring, fraud prevention, platform improvements, and internal analytics, where our legitimate interests are not overridden by your privacy rights.

7. Sharing Your Data with Third Parties

syarikat88 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your data only in the following limited circumstances:

7.1 Service Providers and Processors

We engage carefully selected third-party vendors who assist us in operating the Platform — including payment processors, KYC verification providers, fraud screening services, cloud infrastructure providers, and customer support platforms. These parties are contractually bound to process your data only on our instructions and in accordance with this Policy.

7.2 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts if we are required to do so by applicable Malaysian law, court order, or legal process. We will only disclose the minimum data necessary to comply with such requirements.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and of any new privacy terms that apply.

8. Data Retention

syarikat88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account data — retained for the duration of your active account and for a period of at least 6 years after account closure, to comply with AML and financial record-keeping obligations.
• Transaction records — retained for a minimum of 6 years from the date of the transaction.
• KYC and identity verification documents — retained for the period required by applicable Malaysian regulations.
• Customer support records — retained for up to 3 years from the date of the interaction.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for record-keeping.
• Technical and session logs — typically retained for 12 months for security and troubleshooting purposes.

Once retention periods expire, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Security of Your Data

syarikat88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data fields at rest (e.g. identification numbers, financial data)
• Role-based access controls, ensuring only authorised personnel can access personal data
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) options for user accounts
• Firewalls and intrusion detection systems protecting our server infrastructure

While we take every reasonable precaution, no system is entirely immune to risk. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable legal requirements.

10. Cookies and Tracking Technologies

syarikat88 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies allow us to remember your preferences, keep you logged in, analyse usage patterns, and prevent fraudulent access.

10.1 Types of Cookies We Use

• Essential cookies — required for the Platform to function. These cannot be disabled.
• Functional cookies — remember your preferences (e.g. language, display settings) to provide a personalised experience.
• Analytics cookies — help us understand how users interact with the Platform so we can improve it. Data collected is aggregated and not linked to individual identities.
• Security cookies — used to detect and prevent fraudulent sessions and unauthorised login attempts.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the Platform from working correctly.

11. Your Rights Under PDPA

As a user of syarikat88 and as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data:

• Right of Access — you may request a copy of the personal data we hold about you.
• Right to Correction — you may request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Prevent Processing for Direct Marketing — you may opt out of marketing communications at any time.
• Right to Complain — if you believe your data rights have been violated, you may lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia.

To exercise any of these rights, please contact our Data Protection team via live chat or by emailing us at the address in Section 15. We will respond to verified requests within 30 days.

12. Minors and Age Verification

syarikat88 is strictly an adults-only platform. All users must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21.

As part of the registration process, we require users to provide their date of birth and, where necessary, documentary proof of age as part of our KYC procedures. If we discover that a user under 21 has registered or provided false age information, we will immediately suspend that account, return any unspent funds, and securely delete all associated personal data.

If you believe a minor has registered on the Platform, please contact us immediately via live chat so we can take appropriate action.

13. International Data Transfers

In some cases, your personal data may be processed by our service providers on servers located outside of Malaysia. Where this occurs, syarikat88 ensures that appropriate safeguards are in place — such as contractual data protection clauses — to ensure your data receives an equivalent level of protection to that required under Malaysian law.

We do not transfer your data to jurisdictions that do not offer adequate data protection standards without first implementing appropriate protective measures.

14. Changes to This Policy

syarikat88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending a notification to your registered email address, at least 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way syarikat88 handles your personal data, please reach out to us through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform — the fastest way to get a response (typically within 3 minutes).
• Email: [email protected] (plain text — not a clickable link)

Our team includes multilingual support staff who can assist in English, Bahasa Melayu, and Mandarin, serving players from all parts of Malaysia. We are committed to addressing all privacy-related enquiries thoroughly and within a reasonable timeframe.